If not, it could be that your wireless router has been hacked into. A temporary solution would be to download our ScamZapper Safari extension, which will stop the pop-up page from loading so you don't have to force quit Safari and you can continue browsing. We can offer additional suggestions if you can answer the question about the webpage.
The (IC3) has issued a public service announcement warning about a ““. In its message, it advises users to be particularly cautious about fake pop-ups telling them that their computers are infected and urging to call a toll free number for assistance: “In a new twist to the tech support scam, cyber criminals attempt to defraud using another avenue. The scam is executed while a user is browsing the Internet. In this scenario, a website being viewed provided a link to articles related to popular topics. The user clicked the link and was redirected to a website which produced a window that advised the user’s computer had been hacked.
Another window was displayed that contained a telephone number to obtain assistance. The user reported all attempts to close the windows were ineffective. Upon calling the number for assistance the user was connected with an individual who spoke with a heavy foreign accent claiming to be an Apple representative.
You can relaunch your browser afterwards to make sure it’s clean, but you will want to opt out of the automatic ‘Restore session’, as it will bring the pop-up right back! Finally, it is not a bad idea to check your system for malware, with a quick Malwarebytes scan for example, just in case the fraudulent site also infected your PC. Tech support scammers are using everything in their toolbox, from cold-calls to upsells from registry cleaners and of course malvertising.
This latest wave of attacks is particularly active and most likely much more effective than the classic ‘Microsoft cold call’. The approach is not terribly new in that it has been used for years by fake AV scanners. In fact, it is fairly likely that we are going to see tech support scams being peddled through malware that locks up your computer (ransomware) or encrypts your files. For general information about tech support scams and assistance, feel free to check out our resource page.
.This is an automated reply. Hi, Thanks for posting in the Malware Removal for Windows Help forum.
Being infected is not fun and can be very frustrating to resolve, but don't worry because we have a team of experts here help you!! Note: Please be patient. When the site is busy it can take up to 48 hours before a malware removal helper can assist you. If no one has replied to your new topic after 48 hours please contact a Moderator or Administrator to let them know. First, if you haven't done so, please run a Threat Scan with the latest version of Malwarebytes. This may resolve your malware infection issue without the need for additional support. Click 'Reveal Hidden Contents' below for details. Malwarebytes can detect and remove most malware with no further actions required for free.
How To Stop The Hxxp //security-scan.xyz Popup Scam For Mac
If you do not have Malwarebytes, please and install. Be sure to post back the log as shown below. Open Malwarebytes for Windows. To the left, click Scan Scan Types. Select Threat Scan. Threat Scan is the most thorough and recommended scan method available. Click Start Scan Next, if you're still experiencing issues after running Malwarebytes, then technical logs will be required to assist you.
Click 'Reveal Hidden Contents' below and follow the instructions to run the Farbar Recovery Scan Tool. Don't use any temporary file cleaners unless requested - this can cause data loss and make a recovery difficult. Please download the and save it to your desktop. Note: You need to run the version compatible with your system. You can check if you're not sure if your computer is 32-bit or 64-bit.
Double-click to run it. When the tool opens click Yes to the disclaimer. Press the Scan button. It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it also makes another log (Addition.txt). If you've run it before it may not and you may need to select it manually. Finally, attach the Malwarebytes Threat Scan, FRST.txt and Additional.txt logs to your reply and Follow this topic to get notified when an expert has replied. Click 'Reveal Hidden Contents' below for details.
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Refrain from making any further changes to your computer (such as Install/Uninstall programs, using special fix tools, delete files, edit the registry, etc.) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine. Do not 'bump' or add a reply to your topic once it is started. Topics which appear to have replies are considered to have a helper assisting them and may be overlooked, resulting in a longer waiting period for help. If you're using Peer 2 Peer software such as uTorrent or similar, please completely disable it from running while being assisted here. Troubleshooting Tips.
Hello We can review your computer and do some general cleanup to correct this. It's possible you're running some extension that is hooked into this problem.
NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. Once the file is downloaded, open your Downloads folder/location of the downloaded file. Double-click mb-support-X.X.X.XXXX.exe to run the program. You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click Yes to consent. Place a checkmark next to Accept License Agreement and click Next. You will be presented with a page stating, ' Welcome to the Malwarebytes Support Tool!'
. Click the Advanced Options link. Click the Gather Logs button. A progress bar will appear and the program will proceed to gather troubleshooting information from your computer. Upon completion, click OK.
A file named mbst-grab-results.zip will be saved to your Desktop. Please attach the file in your next reply.
People, here is what I did to get this to stop. It seems that is was caused by one of my Chrome extensions, which one I am not sure but I went into the Chrome extensions setup area and removed almost all (had crazy ones I do not remember installing) anyway now that I removed these I restarted Chrome and all seems well.
Hope this helps someone else, I actually got the idea from the Mozilla FireFox site that was having the same problem (I only had the issue on Chrome but when you are searching for a solution you have to try all sources).